The player from Argentina didn't move the verification. The casino statements that the personal knowledge he entered during the casino profile would not match the data within the documents. The grievance was rejected because the player did not reply to our messages and questions.
The participant from Morocco had been struggling to go the KYC verification since the casino experienced retained requesting diverse documents, including an copyright, a selfie, a lender card, a copyright, etc. This had resulted in his withdrawal procedure staying delayed. The participant experienced supplied all requested documents though the casino experienced claimed they were not sufficient.
Make sure you deliver us Using the coloured photos within your identification doc (both sides), the volume of which has been entered in the private Profile.
The participant from France experienced requested a withdrawal under two weeks in advance of publishing this criticism. Their money had not been received. The participant claimed that the online casino confiscated his winnings of €forty nine.32 from the welcome bonus, suspecting him of having numerous accounts. He argued that he only experienced a person account and his id had been verified successfully. The participant also claimed that he utilised a VPN, which seemed never to be a challenge.
The player from Brazil experienced described a hold off in his withdrawal system, which had exceeded 8 times. The casino's assist crew experienced constantly questioned For additional time. Soon after our team's advice to wait for at least fourteen days after the withdrawal ask for ahead of filing a criticism, the player experienced described that his withdrawal was returned to his account.
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The player manufactured couple of profitable deposits and withdrawals in the past but along with his last withdrawal request, the casino requested him to mail them all sorts of various files for verification. For more than two months period of time, the casino kept on inquiring the player to offer the paperwork throughout, many times, they even experienced two Skype mobile phone calls.
The participant from Nigeria confronted recurring doc verification requests for a withdrawal, In spite of acquiring delivered the necessary documents by way of e mail and finishing a scheduled Skype video clip simply call. Following sending supplemental files to a postal address, he did not obtain acknowledgment through the casino, and his account remained blocked.
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The participant from Egypt experienced noted a problem that has a deposit he had designed on Oct 31st, which were deducted from his Vodafone money wallet but not credited to his casino account. Irrespective of owning reached out for the casino's assist and delivered all important details, he had obtained no Option or reaction for more than 20 days. We had recommended the player to contact his payment service provider for an investigation.
The player from Benin 1xbet the casino site that offers the were unable to obtain his 1xbet account given that Oct 2022. Regardless of obtaining provided the requested documents for verification, the player remained not able to obtain his account and experienced been given no reaction in the casino's protection group.
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